FAQs

Q?

Do you offer a free trial?

A.

A: We offer a 14-day, fully functional trial where you can sync up to 500 orders. No credit card or purchase is required. For QuickBooks Online users, sign in with your QuickBooks Online account at Cloud Cart Connector. For QuickBooks Pro, Premier, and Enterprise users, register for an account on Connex for QuickBooks.

Q?

How do I subscribe?

A.

Pricing ranges from $29 to $199 per month with a small, one-time activation fee. For Cloud Cart Connector pricing, click here. For Connex pricing, click here.

Q?

How often am I billed?

A.

You are billed monthly, twenty four hours after your purchase. If you need billing to start at another time, please open a support ticket.

Q?

Is your solution compatible with hosted QuickBooks?

A.

Our solution requires no desktop software to install, so it is compatible with hosted QuickBooks. About one third of our customers host their QuickBooks on RightNetworks or Harbor Cloud.

Q?

Can your software perform a two-way sync?

A.

Both Cloud Cart Connector and Connex support syncing inventory from QB to your website. The connectors can sync orders from QuickBooks to ShipStation.

Q?

Do you offer phone support and can you assist with set-up?

A.

Yes, we are accessible by phone. Please contact us to schedule an appointment for live set-up assistance. We can also help by email, if that is more convenient.